Staffing & Service Desk Dedicated On-Site Engineers

Facility Management Services (FMS)

Our Facility Management Services (FMS) place certified, skilled IT engineers directly at your enterprise premises. We manage end-user desk-side support, server room daily routines, ticketing queues, and coordinate with all third-party telecom and hardware vendors.

Service Commitment
Appstech Solution Entity Pvt Ltd
SLA Benchmark: Immediate On-Premises Engineering Support During Business Hours
Quality Standards: Dell Gold Partner Tier 1 Standards
Legal Compliance: LEI: 6488004KLPXMD6S6QQ84
Core Scope of Work

Key Capabilities & Engineering Deliverables

Dedicated On-Site Resident L1, L2, and L3 Certified IT Engineers
Enterprise Helpdesk & IT Service Desk Ticketing Queue Management
Hardware Asset Tagging, Inventory Auditing & Software License Tracking
Executive VIP User Desk-side Support & Meeting Room AV Setup
Third-Party Telecom, ISP & OEM Warranty Vendor Coordination

Standard Project Deliverables

  • Full-Time Resident IT Engineering Personnel Stationed On-Site
  • Weekly & Monthly Helpdesk Ticket SLA Resolution Analytics
  • Complete IT Hardware Asset & Software License Register
  • Standard Operating Procedures (SOP) & Knowledgebase Documentation

Technology Stack & OEM Standards

ITIL-Compliant Service Desk Workflows
Jira Service Management / Freshservice
Microsoft 365 Admin & Endpoint Manager
Asset Management Barcode Tracking Systems
Daily Server Room Inspection Checklists

All deployments adhere strictly to OEM recommended architectures and enterprise quality control checklists.

Enterprise Value

Why Leading Enterprises Choose AppsTech

01

Immediate desk-side assistance for employees, eliminating productivity loss

02

Single point of accountability for all IT equipment and vendor relations

03

ISO 9001 quality-controlled ITIL processes for all user requests

04

Flexible engineering headcount scaling as your organization expands

Direct Engineering Helpdesk & Office

Connect with Appstech Solution Entity Private Limited

Direct lines to our certified solutions architects, OEM hardware desk, and 24/7 technical operations.

Instant Messaging & Voice

WhatsApp & Phone Desk

Connect immediately with our primary engineering desk for hardware quotes, RFPs, and technical enquiries.

Corporate Communications

Official Department Inboxes

Send your project specifications, RFP documents, or support tickets to our dedicated department inboxes.

Business Inquiries: business.inq@appstech.in
Technical Support: tech.support@appstech.in
Sales & Procurement: procurement@appstech.in
Corporate Headquarters

Ahmedabad, Gujarat

501, Sahjanand Arcade, Helmet Cross Road, 132 Feet Ring Rd, Beside Cricket Ground, near Kaizen Hospital, Memnagar, Ahmedabad, Gujarat 380052